PagoPay Privacy Policy
Effective Date: November 18, 2025
Last Updated: March 2026
1. Introduction
PagoPay is committed to protecting the privacy and security of personal information.
This Privacy Policy describes how personal information is collected, used, stored, and disclosed when users access or use the PagoPay platform, mobile applications, and related services (the “Platform”).
By accessing or using the Platform, users consent to the collection and use of personal information in accordance with this Privacy Policy.
2. Operator of the Platform
PagoPay Payment Services is operated by 9538-8310 Québec Inc., a company incorporated in Québec, Canada.
Certain operational services may be conducted by 1001529768 Ontario Inc., acting as a registered MSB agent on behalf of the principal MSB.
These entities are responsible for processing personal information collected through the Platform.
3. Information We Collect
PagoPay may collect various categories of personal information in order to provide services and comply with legal and regulatory requirements.
Identity Information
To verify user identity and comply with regulatory obligations, PagoPay may collect:
• full name
• date of birth
• residential address
• email address
• phone number
• government-issued identification documents
• proof of address documentation.
Biometric Verification Data
Identity verification may require biometric verification procedures including:
• live selfie verification
• facial recognition comparisons between the user and identity documents.
Biometric data is used solely for identity verification and fraud prevention purposes.
Financial and Transaction Information
PagoPay may collect financial and transactional information including:
• wallet balances
• cryptocurrency wallet addresses
• transaction history
• payment transfers
• prepaid card transactions.
Device and Technical Information
When users access the Platform, PagoPay may collect technical data including:
• IP address
• device identifiers
• browser type
• operating system
• login activity and session information.
This information helps maintain the security and performance of the Platform.
4. How We Use Personal Information
Personal information may be used for the following purposes:
• verifying user identity (KYC / KYB)
• preventing fraud and financial crime
• complying with anti-money laundering regulations
• processing transactions and providing services
• maintaining platform security
• providing customer support.
5. Identity Verification Providers
PagoPay uses trusted third-party verification providers to confirm user identity and prevent fraud.
These providers may include:
• SumSub
• Didit
• Trulio
These providers may process identity documents and biometric verification data in order to verify user identity and comply with regulatory obligations.
6. Sharing of Information
PagoPay may share personal information with trusted partners when necessary to provide services or comply with legal obligations.
This may include sharing information with:
• identity verification providers
• payment processors
• card issuing institutions
• cryptocurrency liquidity providers
• banking partners
• regulatory authorities when required by law.
PagoPay does not sell personal information to third parties.
7. Data Security
PagoPay uses industry-standard security measures designed to protect personal information from unauthorized access, misuse, or disclosure.
Security controls may include:
• encrypted communications
• secure data storage
• restricted system access
• monitoring for suspicious activity.
8. Data Retention
Personal information may be retained for as long as necessary to:
• provide services
• comply with legal and regulatory obligations
• resolve disputes and enforce agreements.
Certain financial records may be retained for longer periods where required by law.
9. User Rights
Users may have rights regarding their personal information, including the right to:
• request access to their personal information
• request correction of inaccurate information
• request deletion of personal data where permitted by law.
Requests may be submitted by contacting PagoPay support.
10. Cookies and Tracking Technologies
PagoPay may use cookies and similar technologies to enhance the functionality and security of the Platform.
Cookies may be used to:
• maintain login sessions
• improve user experience
• analyze platform performance.
Users may adjust cookie preferences through their browser settings.
11. International Data Transfers
PagoPay services may involve data processing by service providers located in multiple jurisdictions.
Personal information may therefore be transferred to and processed in countries outside the user’s jurisdiction when necessary to provide services.
PagoPay takes reasonable steps to ensure that such transfers comply with applicable privacy laws.
12. Updates to This Policy
PagoPay may update this Privacy Policy from time to time.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
13. Contact
For privacy-related questions or requests, please contact:
support@mypagopay.com
privacy@mypagopay.com